500+ Archives | Mindtickle https://www.mindtickle.com/blog/customer_stories_taxo/500/ Mon, 10 Mar 2025 15:08:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://www.mindtickle.com/wp-content/uploads/2022/12/MT-Icon-Alternate-150x150.png 500+ Archives | Mindtickle https://www.mindtickle.com/blog/customer_stories_taxo/500/ 32 32 How Signifyd Drives Change Management with Mindtickle https://www.mindtickle.com/customer-stories/how-signifyd-drives-change-management-with-mindtickle/ Mon, 10 Mar 2025 15:05:44 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=22961 Mike Demmert, Head of Organizational Development, Signifyd Signifyd, a leader in commerce protection, leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and …

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Mike Demmert, Head of Organizational Development, Signifyd

Signifyd, a leader in commerce protection, leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and scalable training experience that enhances skill development and knowledge retention. Mindtickle also enables Signifyd to track engagement, providing leadership with real-time visibility and accountability through detailed reporting. By integrating into broader change management efforts, Signifyd uses Mindtickle to ensure training is not just a one-time event but a continuous process that supports long-term skill development, cross-functional collaboration, and strategic business growth.

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]]> How Fastmarkets Uses Mindtickle to Digitize Their Competency Framework https://www.mindtickle.com/customer-stories/how-fastmarkets-uses-mindtickle-to-digitize-their-competency-framework/ Mon, 12 Jun 2023 12:56:28 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=17663 Anusha Purkis, Head of Sales Enablement, Fastmarkets Fastmarkets, a company providing market data and analysis, has been using Mindtickle to streamline its onboarding process and enhance its sales coaching capabilities. Anusha Purkins, Head of Sales Enablement, says Mindtickle helped their internal EPS score for sales jump from -16 to +22. Additionally, Fastmarkets leveraged Mindtickle to …

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Anusha Purkis, Head of Sales Enablement, Fastmarkets

Fastmarkets, a company providing market data and analysis, has been using Mindtickle to streamline its onboarding process and enhance its sales coaching capabilities. Anusha Purkins, Head of Sales Enablement, says Mindtickle helped their internal EPS score for sales jump from -16 to +22. Additionally, Fastmarkets leveraged Mindtickle to create prescriptive coaching programs and Call AI to empower reps with self-assessment and immediate application of learnings. This comprehensive approach has provided significant impact, including a certified sales enablement program, increased average order value, and improved go-to-market alignment.

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]]> ChowNow Revolutionizes New Hire Training with Mindtickle https://www.mindtickle.com/customer-stories/chownow-revolutionizes-new-hire-training-with-mindtickle/ Sat, 06 May 2023 16:13:07 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=437 Right now, we have to be very adaptable to things that are changing. The way people learn is very different. There is still this propensity to make a PowerPoint but that just doesn't work for training anymore.

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About ChowNow

  • ChowNow is an online food ordering platform that connects customers with local independent restaurants in the US. The marketplace helps with fair ordering for restaurants and diners and provides restaurant partners with key customer insights and marketing support.

The challenge

  • When the pandemic hit, local independent restaurants were in need of a fast and easy solution for customer online ordering.
  • ChowNow began receiving a multitude of inbound inquiries about its platform and its go-to-market organization needed to catch up.
  • As the sales team continued to grow, there was a recognition of the need for impactful training with remote reps all over the country.
  • Cole Lindbergh, Sales Enablement Manager, Revenue Operations at ChowNow, recognized the need for an impactful training program to get new remote reps on board and ramped up quickly while trying to maintain the energy of the in-office sales floor.

The solution

  • In an effort to reduce the time it takes for a new hire to close their first deal, Lindbergh and his team implemented Mindtickle to develop a robust — and fun — new hire training program that didn’t only impart company, product, and competitive knowledge, but also pushed the newest reps on the team to connect and collaborate with their peers.
  • Feedback and lots of internal meetings helped to maximize training impact and retention.
  • Working with sales managers, Lindbergh pulled documentation and feedback across teams to create a cohesive narrative that ultimately shaped learning paths.

The impact

  • Established formalized new hire training
  • 75% of new reps closed their first deal 20 days faster
  • Increased engagement across the remote team
  • Drove productive and impactful manager-rep conversations

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]]> Janssen India Cuts Rep Ramp Time in Half with Mindtickle https://www.mindtickle.com/customer-stories/janssen-india-cuts-rep-ramp-time-in-half-with-mindtickle/ Thu, 05 Jan 2023 10:25:48 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=419 Our vision was to have all learning happen in one portal. With Mindtickle, sales reps can easily go in, find what they need to learn, and go out and do their work. And we have visibility into how they’re engaging with the platform. It’s a one-stop shop for everyone.

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About Janssen Pharmaceuticals

  • Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.
  • They focus on areas of medicine where they can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.
  • Backed by the size and reach of Johnson & Johnson, they are transforming lives and reinventing healthcare as they tackle society’s most pressing health challenges.
  • They collaborate with the world for the health of everyone in it.

The challenge

  • Janssen is one of the top pharmaceutical companies in the world, known for its portfolio of groundbreaking medicines, ranging from oncology to neurology, and the development of the COVID-19 vaccine – among other innovations.
  • Its India operations contribute $900M USD in annual revenue.
  • Sales reps at Janssen must have in-depth knowledge of technical, complex product offerings and, until recently, it was challenging to ensure sellers always had the training and information they needed to be ready to sell.
  • Two years ago, the organization’s learning and development team, which was under new leadership, realized the need to revamp and modernize their approach to sales enablement and coaching, with a greater emphasis on digital learning.

The solution

  • In 2018, Mindtickle was implemented across the entire 600-strong sales force of Janssen India, modernizing the company’s approach to learning.
  • Today, Janssen delivers and coordinates all aspects of rep learning — including onboarding, ongoing training, assessments, and coaching — from a single platform.
  • In addition, Janssen relies heavily on Mindtickle’s analytics and insights to understand the learning needs of sellers and ensure the content provided by the learning and development team continues to align with those needs and drive business outcomes.

The impact

  • 35% Increase in sales after a new rep has joined on aggregate.
  • 50% Reduction in rep ramp time.
  • 10% Increase in sales rep 18-month sales performance.
  • 96% Manager net promoter score for Nirmaan Academy, the company’s onboarding initiative.
  • 25% Improvement in online training scores.

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