Coaching Archives | Mindtickle https://www.mindtickle.com/blog/customer_stories_tag/coaching/ Fri, 29 Aug 2025 10:17:59 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://www.mindtickle.com/wp-content/uploads/2022/12/MT-Icon-Alternate-150x150.png Coaching Archives | Mindtickle https://www.mindtickle.com/blog/customer_stories_tag/coaching/ 32 32 How Signifyd Drives Change Management with Mindtickle https://www.mindtickle.com/customer-stories/how-signifyd-drives-change-management-with-mindtickle/ Mon, 10 Mar 2025 15:05:44 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=22961 Mike Demmert, Head of Organizational Development, Signifyd Signifyd, a leader in commerce protection, leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and …

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Mike Demmert, Head of Organizational Development, Signifyd

Signifyd, a leader in commerce protection, leverages Mindtickle to scale enablement and drive change management. Mike Demmert, Head of Organizational Development, highlights how interactive learning and AI role-plays help their reps practice more effectively while reducing reliance on manager availability for coaching. This creates a flexible, asynchronous, and scalable training experience that enhances skill development and knowledge retention. Mindtickle also enables Signifyd to track engagement, providing leadership with real-time visibility and accountability through detailed reporting. By integrating into broader change management efforts, Signifyd uses Mindtickle to ensure training is not just a one-time event but a continuous process that supports long-term skill development, cross-functional collaboration, and strategic business growth.

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]]> MetricStream’s Journey to Smarter Enablement https://www.mindtickle.com/customer-stories/metricstreams-journey-to-smarter-enablement/ Mon, 10 Mar 2025 15:01:01 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=22958 Theresa DeLong, Director of Sales Enablement, MetricStream MetricStream, a leader in governance, risk, and compliance (GRC) software, uses Mindtickle to scale enablement and drive a continuous learning culture. Theresa DeLong, Director of Sales Enablement, shares how missions, certifications, and AI-driven coaching help reps apply their knowledge effectively while streamlining assessments and coaching. By leveraging AI …

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Theresa DeLong, Director of Sales Enablement, MetricStream

MetricStream, a leader in governance, risk, and compliance (GRC) software, uses Mindtickle to scale enablement and drive a continuous learning culture. Theresa DeLong, Director of Sales Enablement, shares how missions, certifications, and AI-driven coaching help reps apply their knowledge effectively while streamlining assessments and coaching.

By leveraging AI role-plays and Copilot, MetricStream has reduced manual grading time, giving managers more bandwidth while maintaining high-quality feedback. This has led to a 20% increase in conversion to appointments for certified reps. Mindtickle’s real-time reporting provides leadership with visibility into rep progress, ensuring training is impactful, scalable, and aligned with business goals. With Mindtickle, MetricStream has transformed enablement into a dynamic, AI-powered program that enhances rep performance, streamlines coaching, and delivers clear, measurable impact.

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]]> Janssen India Cuts Rep Ramp Time in Half with Mindtickle https://www.mindtickle.com/customer-stories/janssen-india-cuts-rep-ramp-time-in-half-with-mindtickle/ Thu, 05 Jan 2023 10:25:48 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=419 Our vision was to have all learning happen in one portal. With Mindtickle, sales reps can easily go in, find what they need to learn, and go out and do their work. And we have visibility into how they’re engaging with the platform. It’s a one-stop shop for everyone.

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About Janssen Pharmaceuticals

  • Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.
  • They focus on areas of medicine where they can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.
  • Backed by the size and reach of Johnson & Johnson, they are transforming lives and reinventing healthcare as they tackle society’s most pressing health challenges.
  • They collaborate with the world for the health of everyone in it.

The challenge

  • Janssen is one of the top pharmaceutical companies in the world, known for its portfolio of groundbreaking medicines, ranging from oncology to neurology, and the development of the COVID-19 vaccine – among other innovations.
  • Its India operations contribute $900M USD in annual revenue.
  • Sales reps at Janssen must have in-depth knowledge of technical, complex product offerings and, until recently, it was challenging to ensure sellers always had the training and information they needed to be ready to sell.
  • Two years ago, the organization’s learning and development team, which was under new leadership, realized the need to revamp and modernize their approach to sales enablement and coaching, with a greater emphasis on digital learning.

The solution

  • In 2018, Mindtickle was implemented across the entire 600-strong sales force of Janssen India, modernizing the company’s approach to learning.
  • Today, Janssen delivers and coordinates all aspects of rep learning — including onboarding, ongoing training, assessments, and coaching — from a single platform.
  • In addition, Janssen relies heavily on Mindtickle’s analytics and insights to understand the learning needs of sellers and ensure the content provided by the learning and development team continues to align with those needs and drive business outcomes.

The impact

  • 35% Increase in sales after a new rep has joined on aggregate.
  • 50% Reduction in rep ramp time.
  • 10% Increase in sales rep 18-month sales performance.
  • 96% Manager net promoter score for Nirmaan Academy, the company’s onboarding initiative.
  • 25% Improvement in online training scores.

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]]> Splunk Fosters Sales Coaching Culture https://www.mindtickle.com/customer-stories/splunk-fosters-sales-coaching-culture/ Thu, 29 Dec 2022 11:55:11 +0000 https://www.mindtickle.com/?post_type=customer_stories&p=464 We began all of this with a defined governance model and operational processes, executive buy-in and champions across the company, metrics to map back to, and a plan to ensure adoption would be seamless. Without taking these initial steps — and, of course, Mindtickle powering Splunk Coach — Splunk wouldn’t have been able to attain a culture of coaching.

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About Splunk

  • Splunk is the world’s first Data-to-Everything Platform designed to remove the barriers between data and action so innovators in IT, security, DevOps and more can gain clarity, elevate discussions and accelerate progress.
  • Splunk employs more than 6,000 employees in 27 offices worldwide.

The challenge

  • Splunk had determined that its training program, hosted solely by an LMS that was populated by the Splunk content team, was no longer meeting the company’s needs.
  • Specifically, sales training consisted of a library of e-learning courses that were primarily video-based modules.
  • Every new hire leveraged the same content in their onboarding process, regardless of their skill level.
  • And coaching — a cornerstone in the development and training of sales reps — was inconsistent among sales managers and not streamlined or well-defined.
  • Splunk determined that all this could be remedied by creating a culture of coaching at the company, underpinned by investment in enablement technology.

The solution

  • After a rigorous vendor evaluation process, Mindtickle emerged as the superior option to complement Splunk’s existing LMS and help achieve goals.
  • “Mindtickle incorporates learning with activities to reinforce new messaging, skills, and information. Mindtickle also allows managers to track metrics showing reps’ progress in mastering competencies over time,” said Krishna Saw, Senior Systems Manager, Enablement & Content Platforms at Splunk.
  • Probably most importantly, Mindtickle could provide a more streamlined, consistent, and data-driven approach to coaching.
  • Because Splunk’s corporate branding is very important to the company, Mindtickle would be delivered through “Splunk Coach” — the Mindtickle Sales Readiness platform branded with Splunk’s “Buttercup” mascot and bright-pink colors.

The impact

  • Culture of coaching across the company, underpinned by Splunk-branded, easy-to-use technology
  • Greater insight into knowledge and skills gaps
  • Gains in sales productivity due to increased enablement engagement
  • Improved new-hire training process

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